Consistent Policy
Whether you're playing live baccarat, exploring slot rooms or checking sportsbook markets, the same privacy protections apply across your entire alpacuan experience.
LEGAL REFERENCE
Your Privacy Matters to Us
We built alpacuan around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across every part of our platform...
Data ProtectionPayment SecurityAccount PrivacyTransparencyYour Control
How We Protect Your Information
alpacuan operates in supported regions where local law permits. We collect your personal information — name, email, phone number and payment details — only to set up your account, process your DANA, OVO, GoPay and QRIS transactions, and keep your lobby access secure. We use industry-standard encryption to protect data in transit and at rest. We never sell your information to third
parties. Your data stays with us and our trusted payment processors. We retain your information for as long as your account is active, plus the period required by local regulations in your region.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any questions about how we handle your data, account security or payment information.
Account Settings
Log into your alpacuan account to review, update or delete your personal information. Your privacy controls are in the account menu.
Data Requests
You can request a copy of all personal data we hold about you. Submit your request through your account dashboard or email us directly.
REVIEW SIGNALS
Why Your Data Is Safe With Us
Encryption Standard
All data transmitted between your device and our servers uses TLS 1.2 or higher encryption. Payment details are tokenized and...
Payment Processor Partners
We work with certified payment processors for DANA, OVO, GoPay and QRIS. Each processor meets international security standards and undergoes...
Access Controls
Only authorized alpacuan staff can access your personal information, and only when needed to support your account or process your...
Regular Security Reviews
We conduct quarterly security assessments and penetration testing to identify and fix vulnerabilities before they affect your account.
Incident Response
If we detect unauthorized access to your data, we notify you immediately and take steps to secure your account and...
Compliance Framework
Our privacy practices align with data protection regulations in supported regions. We update our policies as local laws evolve.
BENCHMARKED
Privacy Across alpacuan
Single Account
One alpacuan account gives you access to all our lobbies. We don't duplicate your data or create separate profiles for different game types.
Unified Payment Data
Your DANA, OVO, GoPay and QRIS payment methods are stored once and secured the same way, whether you're depositing for slots or live tables.
Transparent Logging
We log your login times, game sessions and transaction history so you can review your account activity anytime from your dashboard.
Cross-Lobby Security
Session tokens, device fingerprints and fraud detection work the same across live casino, slots and sportsbook to keep your account safe everywhere.
Unified Support
One privacy contact handles questions about any part of alpacuan. You don't need to reach different teams for different lobbies or payment methods.
Consistent Retention
We keep your data for the same period across all alpacuan services. When you request deletion, we remove it from live tables, slots and sportsbook simultaneously.
What Defines Our Privacy Approach
Zero Third-Party Sales
We never sell, rent or share your personal information with advertisers, data brokers or unrelated companies. Your data stays within alpacuan and our payment partners.
Transparent Collection
We only ask for information we actually need — your name, email, phone and payment details. We explain why we collect each field before you provide it.
Your Deletion Right
You can request permanent deletion of your account and all associated personal data. We'll remove you from our systems within 30 days of your request.
Audit Trail
Every time we access your data internally, we log it. You can request a report of who viewed your information and when.
Cookie Clarity
We use cookies only for session management and fraud prevention. We don't use tracking cookies to follow you across other websites.
Mobile-First Security
Whether you access alpacuan on your phone or desktop, the same encryption and privacy controls protect your account and payment methods.
Privacy Questions Answered
We collect your name, email address, phone number, date of birth and payment details (DANA, OVO, GoPay or QRIS account information). We also log your IP address, device type and session activity to prevent fraud and keep your account secure.
We retain your personal information for 7 years after account closure to comply with financial regulations in supported regions. You can request earlier deletion, though some data may need to stay for legal or tax purposes.
Yes. Log into your account and go to Privacy Settings to download a complete copy of your personal data. You can also email [email protected] to request a formal data export in machine-readable format.
We share only what's necessary with our payment processors (DANA, OVO, GoPay, QRIS providers) to process your transactions. We never sell your data to advertisers, analytics firms or third-party marketers.
Your payment details are encrypted using TLS 1.2 and tokenized so we never store your actual card or e-wallet credentials. Payment processors handle the sensitive data; we only store a secure token.
We monitor our systems 24/7 for unauthorized access. If a breach occurs, we notify affected users within 48 hours and provide guidance on securing your account. We also report to relevant authorities in supported regions.
You can disable non-essential cookies in your browser settings. Session cookies (needed to keep you logged in) cannot be disabled, but we don't use tracking cookies to follow you across other websites.